Positive professional business. I've been doing business with them for a little over 2 years and they are on top of everything...even me! House was vacant last month, already rented this month. Very pleased.
We are relocating to AZ and had been reaching out to property managers directly to set showing appointments. Catherine Z. immediately provided top-notch service by actually answering the phone call, unlike so many others that only allow for email. Being unfamiliar with the area of the home, we missed our appointment due to my fault. Catherine graciously offered to reschedule not only once (on the same day which I missed again), but twice for next day! After visiting the home and seeing how perfect it will be for my family's relocation, my interaction with Catherine gave me comfort in knowing that I would be dealing with a property manager who is vested in providing customer service. We were happy to submit an application for tenancy managed by Catherine and American Associates.
My experience with Melissa Cowardin was so awesome she totally compassionate and understanding seeing how I had a somewhat complicated situation, but she handled it with great professionalism and empathy it was so appreciated. Thank you Melissa